Casino / Mobile
These terms set out the rules that apply when you access lucky500 and use your account — including deposits made via Raast or Debit Card, how your wallet records are handled, and what you agree to when you place a transaction. Read them carefully; they govern your account relationship with us.
By accessing lucky500 and creating an account, you agree to these terms in full. They apply to every session, every transaction processed through your wallet, and every action taken under your account credentials. Where you deposit using Raast or a Debit Card, the specific payment conditions described in your account dashboard also form part of this agreement. Access to lucky500 and use of its services is subject to local law and is available only in eligible regions where such access is lawful. If your jurisdiction restricts online wagering, it is your responsibility to verify whether access is permitted before proceeding. We may update these terms when required; the version dated in your account at the time of each transaction is the one that applies to that session. We will notify you of material changes through the account notification panel — not by email alone. These terms do not override any separate policy documents linked from your account settings, including the privacy statement and cookie policy, which sit alongside this document and apply concurrently.
Not every interaction on lucky500 is governed by a single clause. This section maps the boundary between what these terms directly cover, what is handled by a separate policy, and what falls outside our control entirely — so you know exactly where to look when a question comes up.
Your login, session activity and account security settings are fully within the scope of these terms. We set the rules for how accounts are opened, verified, suspended or closed, and you accept those rules at registration.
Deposits and withdrawals processed through your lucky500 wallet — including those made via Raast or Debit Card — are covered here. Transaction records shown in your account history are the authoritative record of cleared and pending amounts.
Game titles supplied by studios such as PG Soft, JDB, Spadegaming and CQ9 are made available under their own content agreements. These terms govern your use of that content through lucky500, not the studios' internal policies.
External services — your bank, your mobile wallet provider, your internet connection — operate under their own terms. We are not responsible for delays, errors or restrictions on their side. Contact those providers directly for issues originating outside your lucky500 wallet.
These terms are not one-sided. You have specific, actionable rights tied to your account, and we want them to be easy to use. Your transaction history — showing every Raast deposit, Debit Card charge and wallet movement — is available under the Transactions tab after login; you do not need to contact support to retrieve it. If a personal detail on your account is incorrect, the Account Settings page lets you submit a correction request directly; for verified fields, our support team can walk you through the process. If you believe a transaction record is wrong or a wallet amount does not match your payment receipt, raise a dispute through the Help section with the transaction reference number visible in your history. We aim to acknowledge account-related queries within a reasonable window and will tell you what we need to resolve the matter. You can also request a full copy of your account data by contacting support through the channel listed in the Support section of this page.
Log in and open the Transactions tab to see cleared and pending wallet entries. Every deposit and withdrawal carries a reference number you can quote to support.
Head to Account Settings for unverified fields. For identity-verified details, submit a correction request via the Help section and our team will confirm what documents are needed.
Use the Help section with your transaction reference number for any wallet discrepancy. A reference number speeds up the review considerably compared to a general message.
Contact us through the support path below to ask for a copy of your account data. We will confirm the format and delivery method once we verify the request.
If any clause in these terms is unclear, or if you have a specific question about how a rule applies to your account, the channels below are the right places to start. Have your account ID and any relevant transaction reference ready before you reach out — it cuts the back-and-forth significantly.
Open the chat widget from within your logged-in account for real-time help on policy questions, account access issues or wallet disputes. Availability is shown on the chat widget itself.
Send a written query including your account ID and a description of your question. Email is the right channel for formal requests such as data copies or written dispute records.
The in-account Help section contains templated forms for common requests — transaction disputes, correction requests and account closure — so your message reaches the right team immediately.
These terms sit alongside specific policy documents that govern data handling, cookies and account security in more detail. Here is a plain summary of how each area is handled and where to go for the full version.
Account data — including wallet history and payment method records — is held in line with our privacy statement, linked from Account Settings. We collect only what is needed to run your account and process transactions. You can request a copy at any time through support.
We use cookies to keep your session active and to remember account preferences across visits. The full cookie policy is accessible from the footer. You can adjust non-essential cookies through your browser settings at any time without affecting core account functions.
Your account credentials are your responsibility. We recommend a unique password not used on any other service. If you suspect unauthorised access, use the Account Settings page to change your password immediately, then contact support through Live Chat to flag the session.
Transaction records are retained for the period required by applicable rules. If you close your account, retained records remain accessible for the required window via a support request — even after the account is no longer active for play.
These are the questions we see most often about how the terms apply to real account situations. If your question is not here, the Help section or Live Chat can take it further.
Yes. Every transaction processed through your lucky500 wallet — including Raast transfers and Debit Card deposits — is covered by these terms. The cleared and pending status for each is shown in your Transactions tab after login, and the transaction reference is your record for any query.
We can update the terms when required. We notify you through the in-account notification panel before material changes take effect. The version active at the time of each transaction is the binding one for that session, so it is worth checking the notification panel after each login.
Access depends on local law and is available only where it is lawful in your region. It is your responsibility to confirm whether online wagering is permitted under the law that applies to you before creating or using an account. We do not make availability claims that override local legal restrictions.
Go to the Help section inside your account, select the transaction dispute form, and enter the reference number shown in your Transactions tab. Including the reference number means your query goes straight to the team that handles wallet records, and avoids delays from general routing.
Transaction records and account data are retained for the period required under applicable rules, even after account closure. You can request a copy through the email support channel. We will confirm the format and delivery once the request is verified against your account ID.
Game content from PG Soft, JDB, Spadegaming and CQ9 is made available through lucky500 under content agreements. These terms govern your use of that content on our platform. For any question about a specific game title or mechanic, raise it through the Help section with the game name included.