Casino / Mobile
This Privacy Policy explains exactly what information lucky500 collects when you use your account, how that information is stored, and what choices you have over it. Every step — from Raast payment records to your wallet history — is covered here, and availability depends on local law and eligible regions.
When you open an account on lucky500, we collect the information you provide during registration — your name, contact details and payment method details such as Raast account identifiers or Debit Card references. We also collect data generated by your activity: wallet transactions, session timestamps, device type and the pages you visit within the platform. This information is used to operate your account, process payments accurately, and respond to support requests. We do not sell your personal data to third parties for marketing purposes. Where we share data with payment processors — for example, to complete a Raast transfer or verify a Debit Card transaction — that sharing is limited strictly to what is needed to complete the step you initiated. Data is retained for as long as your account remains active and for a period after closure as required by applicable record-keeping obligations. The exact retention period depends on the nature of the data and the legal requirements of the jurisdiction in which you access the platform. Access to this platform and its data practices is available where local law permits. If you have questions about how a specific data category is handled, the support contact path is listed in the sections below.
This policy covers data collected directly through your lucky500 account — including login activity, wallet records and payment method details linked to your profile. It does not extend to services or websites that we link to but do not operate. Understanding this boundary helps you know which data questions to bring to us and which to direct elsewhere.
Login timestamps, session device data and authentication records generated each time you access your account fall within this policy. You can review the last-accessed record from your account dashboard after login.
All payment activity logged against your wallet — including Raast transfers and Debit Card entries — is covered here. These records are visible in your account transaction history and are retained as described in the details section above.
Pages you visit, game categories you open and the time spent on each section are recorded as usage data within your account. This data informs how we display your wallet balance and transaction status when you return to the platform.
External payment processors, network providers and any site we link to from our pages operate under their own privacy terms. We do not control those terms. When a Raast or Debit Card transaction leaves our platform to be processed, the processor's own policy governs that leg of the journey.
Your account gives you concrete ways to act on your data rights — not just the theoretical right to ask. Transaction records are visible in the wallet section of your account dashboard as soon as you log in; you do not need to raise a request to see them. If a record appears incorrect — a Raast entry showing the wrong amount, or a session date that does not match your activity — you can raise a correction request through the support channel. For broader data questions, such as what we hold about you or a request to close your account and erase associated records, the policy contact path below routes your message to the team that handles these requests. Response times depend on the nature of the request and are not guaranteed to a fixed window, but we acknowledge all policy-related messages and follow up with the relevant details.
Log in and open the wallet section to see your full transaction history, including Raast and Debit Card entries. The current state of your account balance and recent activity is shown there without any additional steps.
If any stored detail — contact information, payment method reference or account name — needs updating, navigate to account settings after login. Follow the fields and verification steps shown there to submit the change.
For questions about what specific data we hold, how long a category is retained, or whether a record can be removed, contact our support team using the path in the support section below. Include your account reference so the team can locate the relevant records quickly.
An account closure request automatically triggers a review of associated data. We process these requests according to our retention obligations. The support team can confirm what data is deleted, what is retained and for how long, after your request is received.
If this policy raises a question you cannot answer through your account dashboard, the three contact routes below connect you directly to the team that handles data and privacy matters. Include your account email and a brief description of the specific record or data category you are asking about.
Send your privacy or data request to our support email address listed on the contact page. This route is suited for written requests about data records, retention periods or correction of stored account details.
The live chat option in your account connects you to the support team for quicker questions — for example, confirming whether a specific Raast transaction record is visible on our side or asking about cookie settings.
The help centre accessible after login contains articles on account data, wallet records and how to submit a formal data request. This is the starting point if you are unsure which contact route applies to your question.
Our approach to data handling is built around the account wallet flow — the same path your Raast and Debit Card records travel. Each layer below describes a real practice rather than a general assurance.
We use cookies to keep your session active across pages, remember your wallet state between visits and measure which sections of the account dashboard are used most. You can adjust cookie preferences from the settings link shown in the site footer. Turning off non-essential cookies does not prevent you from accessing your wallet or transaction records.
Account access is protected by login credentials you set during registration. The account settings page shows the verification steps available to you — follow the fields displayed there to update your password or linked contact details. We do not store full payment card numbers; only tokenised references used to identify a Debit Card transaction are retained.
Transaction records, including Raast and Debit Card entries, are retained for as long as your account is active and for a defined period after closure in line with applicable record-keeping requirements. The specific period depends on the data category and the jurisdiction in which you access the platform.
When this policy changes, the updated version is published at this page path with a revised effective date at the top. Continued use of your account after an update is posted constitutes acceptance of the revised terms. If a change significantly affects how your data is used, we aim to notify you via the contact detail on your account before the change takes effect.
The questions below reflect what account holders most commonly ask about data handling, wallet records and their rights under this policy. If your question is not covered here, use the support contact paths listed above.
We collect the details you enter during registration — name, email address, contact number and payment method references such as your Raast account identifier or Debit Card token. We also log session data, device type and wallet activity generated while you use the account. No additional data is collected beyond what you provide or what your account activity generates.
Your transaction history, wallet balance and session records are visible in your account dashboard after login. For a broader view of all stored data categories, submit a data access request through the support email or live chat. Include your account reference and the team will confirm what is held and in what form.
Payment transaction records are retained for as long as your account is active. After account closure, records are kept for a period determined by applicable record-keeping obligations in the jurisdiction where you access the platform. The support team can confirm the specific retention period for your account category if you ask.
We share data only where necessary to complete a step you have initiated — for example, passing a Raast transfer reference to the payment processor to complete the transaction. We do not sell personal data to third parties for marketing purposes. Any sharing is limited to what the specific operation requires and is governed by the third party's own privacy terms.
Log in and open account settings to update contact details or review the verification steps shown there. For corrections to transaction records that appear inaccurate — for example, a Debit Card entry showing an incorrect amount — raise the issue through live chat or email support with the relevant transaction reference included.
Closing your account triggers our standard data review process. Some categories, such as transaction records, are retained for a defined period after closure to meet legal record-keeping requirements. Data that falls outside those requirements is deleted. Contact the support team when submitting a closure request to receive a written confirmation of what is retained and for how long.