Casino / Mobile
These terms set out how lucky500 manages your account, handles your data, and what you can expect from us — and what we expect from you. Access to lucky500 depends on local law and is available only where local law permits in eligible regions.
When you open an account on lucky500, you agree to the terms set out on this page. These terms cover how your account is created, verified, and maintained — including how transaction records from Raast transfers, Debit Card payments, and JazzCash deposits are stored and visible inside your account wallet. We do not share your payment details with third parties outside of what is required to process your transaction through the relevant payment rail. Your account wallet reflects cleared balances only; pending transfers show separately until the payment rail confirms the status. If you access lucky500 from Pakistan, your use is subject to local laws in your region, and we cannot extend access where local law does not permit it. We update these terms when our policy changes, and the current version is always the one shown on this page — not an earlier copy you may have saved. Continuing to use your account after an update means you accept the revised terms. If any part of the updated terms does not work for you, the right step is to close your account and request your balance before the change takes effect.
Not everything connected to your experience on lucky500 falls under the same policy rules. Here is a clear breakdown of what is and is not inside the scope of these terms, so you know exactly where each area stands.
Your account login, wallet balance, transaction history, and personal details fall fully within this policy. Any question about how your data is stored or who can see it is answered here.
Deposits and withdrawals processed via Raast, Debit Card, JazzCash, Easypaisa, or Bank Transfer are covered by these terms. The record of each transaction sits in your account wallet and is governed by this policy.
Game titles, live casino tables, sportsbook markets, and odds shown on lucky500 are platform content. Availability depends on your region and on what local law permits at the time you access the site.
Payment networks like Raast or JazzCash operate under their own terms. We handle your instruction to them, but their processing rules, dispute timelines, and data practices are outside the scope of this policy.
Your account gives you direct access to most of the information this policy covers. Transaction records — every Raast transfer, Debit Card payment, or JazzCash deposit — are visible inside your wallet after login, with the status clearly marked as pending or cleared. If a detail on your account looks wrong, you can correct it from the account settings page; the fields shown there are the ones we hold. For anything that is not editable from settings — such as a name correction that requires identity verification — the right path is to contact support with the relevant documents. You do not need to wait for a scheduled review cycle to raise a question. We handle account-level requests as they come in, and the support channel is open for policy questions, data queries, and transaction disputes. If you want a copy of the data we hold on your account, you can request it through the support route below.
Log in and open your account wallet. Every transaction — Raast, Debit Card, JazzCash — is listed there with its status. You do not need to contact support to see your own history.
Go to account settings to update editable fields. For changes that require identity verification, contact support with the relevant documents and we will process the correction.
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact our support team with the specific transaction or account detail you want reviewed.
You can ask for a record of the data we hold on your account. Submit the request through the support contact path on this page and we will respond within the timeframe shown in your support ticket.
For questions about these terms, account data, or a transaction dispute, use the contact paths below. Include your account username and the specific transaction ID or policy section you are asking about — it speeds up every response.
Open the chat icon from any page on lucky500 while logged in. Policy and account queries are handled through the same channel as general support.
Send your query to the support address shown in your account dashboard. For data requests or account corrections, attach the relevant identity document in the same email.
The current state of your account — balance, transaction log, verification status — is shown in your account dashboard after login. Check there first before raising a support request.
We hold your information for as long as your account is active and for the period required after closure by the applicable rules in your region. Payment data — the record of Raast, Debit Card, or JazzCash activity — stays in your wallet log and is not shared beyond what the transaction requires. If you want to understand what we hold, who can access it, or how long it is kept, the support route on this page is the right contact path.
We use cookies to keep your session active and to remember your language and wallet preferences. You can manage cookie settings from your browser. Disabling all cookies will affect login persistence and wallet display on mobile.
Your account login is protected by the credentials you set at registration. If you suspect unauthorised access, change your password from account settings immediately and contact support to flag the session.
We retain account and transaction records for the period required under applicable rules in your region. After account closure, records are kept only for as long as legally required, then deleted.
To request a correction, deletion, or copy of your data, contact support through the email path shown in your account dashboard. Include your account username and the specific data point you are asking about.
These are the questions we get asked most about account policy, data handling, and user rights on lucky500. If your question is not here, the support contact paths above are the right next step.
The terms on this page are always the current version. We update this page when the policy changes, so bookmarking an older copy will not give you the version that applies to your account. Check this page directly after logging in.
Access depends on local law and is available only in eligible regions where local law permits. If you are in a region where access is restricted, the site will not load for your account. We cannot override local legal restrictions.
Every deposit and withdrawal — whether via Raast, JazzCash, Debit Card, or Easypaisa — is recorded in your account wallet. Log in and open the wallet section to see the full list with status labels for pending and cleared transactions.
After closure, we retain your account and transaction records only for the period required under applicable rules in your region. Once that period ends, the records are deleted. You can request a copy of your data before closing by contacting support.
Open the transaction in your wallet log and note the transaction ID. Then contact support via live chat or email with that ID and a description of the issue. For payment-rail disputes involving Raast or JazzCash, their own processing timelines apply alongside our review.
Name corrections and identity detail changes require verification. Contact support by email with the relevant identity document attached. Fields you can update yourself — contact number, email address — are editable directly from account settings after login.